Privacy Policy

Superleaf, Inc. is the sole owner of information collected on this site. 
We do not sell, share or rent this information to any outside parties, except as outlined in this policy.

Information that we may request and collect

You may be asked to provide certain types of personal information. 
This might happen throughout our website, applications and online forms.

We may request, collect or process the following types of information

  • Account Details - email address, password
  • Contact Details - email address, phone number
  • Location Details - physical address, billing address
  • Identity Details - full name, birth date
  • Financial Information - credit card details, payment processor details (e.g. paypal)
  • Device and Browser Information - device type, operating system, browser type

Information we collect as you use our service

  • Metadata - IP address, computer and connection information, referring web page, language settings, time zone, etc.
  • Location - IP based geo location
  • Actions - pages viewed on our website, links clicked, time spent viewing, search keywords, etc.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

  • to provide the service or product you have requested;
  • to provide technical or other support to you;
  • to answer enquiries about our services, or to respond to a complaint;
  • to promote our other programs, products or services which may be of interest to you;
  • to allow for debugging, testing and otherwise operate our website and related applications;
  • to conduct data analysis, research and otherwise build and improve our platforms;
  • to comply with legal and regulatory obligations;
  • if otherwise permitted or required by law;

How we share information

The personal information of users may be held or processed on our behalf by our third party service providers. We may employ third party companies to perform specific functions on our behalf, including fulfillment, package delivery, marketing assistance, IT assistance, analytics, postal and e-mail delivery, customer service, data analysis, and credit card processing.

Our third party providers include:

  • Package delivery companies
  • Payment and banking providers
  • Marketing and analytics providers
  • Email service providers
  • Cloud hosting, storage, networking and IT service providers
  • Online ratings sites
  • Security providers

The third parties employed by Superleaf, Inc. have limited access to your personal information and may not use it for any other purposes.

Advertising

Based on the cookies and other tracking tools, we may work with advertising companies to display ads that may be of interest to you.

Registration

To be able to process your order placed on Detoxwater.com, you may be asked to complete the registration form. During registration, you will be asked to provide your contact information, including your name, e-mail address, phone number and street address - the information will be used to provide you with services such as order status updates via e-mail.

Orders

Most of the information that we collect is used to process customers' orders. During the order process, you will have to provide financial information such as your credit card number, card holder's name, expiration date and billing address – this information is needed to process and fulfil the order. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. We share this information with our credit card processor and merchant bank for authorization and approval. Superleaf, Inc. does not share your personal and financial information with any third parties, except those specified in the Sharing section below.

Cookies

Content of the Superleaf, Inc. store may be customized for your browser based on cookie files. Cookies must also be accepted to be able to add items to cart. If cookies are disabled in your browser, Superleaf, Inc.'s site cart will not function properly, order related information cannot be correctly processed and order cannot be placed. We do not share any identifiable information provided by this cookie with any third party. We may link data stored in cookie files cookies to the personally identifiable information you submitted while on our site to personalize shopping experience and keep your browsing preferences. Some of our business partners (e.g., Google) also use cookies on our site. Superleaf, Inc. does not have control over these cookies. The privacy statement is related to cookies used by Superleaf, Inc. only and does not cover the use of cookies by any business partners.

Log Files

Our sever logs can be used to administer the website, track how users move through the website in order to improve user experience or also for security reasons. We do not distribute or share IP information with third parties.

Children

Superleaf, Inc. does not sell products for purchase by children. We offer youth-oriented products for purchase by adults only. Users who are under age of 18 should only use our website in a presence of parent or guardian. We do not knowingly or intentionally collect personal information via the Internet from children under the age of 13.

Links to other websites

Detoxwater.com may contain links to other websites. Please note that Superleaf, Inc. is not responsible for privacy practices of such other websites.

Security

Safeguarding your personal information is a top priority. We're committed to providing a secure, friendly website where customers can shop without concern. When you provide your information or place an order on Detoxwater.com, our encryption process allows us to securely transmit your data over the Internet.

When you submit sensitive information via Detoxwater.com, your information is protected both online and offline.

When Detoxwater.com asks you to enter sensitive information, such as your credit card information, the information is encrypted and is protected with the best encryption solution currently available: SSL. Superleaf, Inc. uses the most advanced form of SSL encryption available.

Superleaf, Inc. server is housed and maintained in a secure location. Access to the server is strictly monitored and protected from outside access. Internet access is restricted and protected by firewalls and password protection. Only personnel with proper security clearance have access to these restricted areas where servers are located.

If you have questions or concerns about Superleaf, Inc. security practices or if you would like to request that your information be deleted from our database - please email us at contact@detoxwater.com.

Email newsletters and Special Offers

Our newsletters and special offers are sent only to customers who granted Superleaf, Inc. permission to send them such information. All Detoxwater.com users can choose not to receive this type of communication.

Store Ratings and Reviews

We might also invite our customers via email to rate their experience at Detoxwater.com, through independent third parties such as Bizrate.com, ResellerRatings.com, Google Trusted Stores Program or Trustpilot.com. Participation is optional. Some of the ratings and reviews might be displayed at Detoxwater.com

Opting-out

Customers who previously granted permission can opt out at any time from receiving newsletters and special offers. They may also email a request to be removed from our newsletter list to: customerservice@detoxwater.com.

Reviewing & Updating Personal Information

Customers may review and change their stored account information such as street address or email address through our website, by visiting our "My Account" section. You must login with your username and password in order to access "My Account" section. If you forget both your username and password, please contact our customer service department for assistance.

Legal basis for processing personal information

For individuals in the EEA, SUPERLEAF, INC.' legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. 

SUPERLEAF, INC. will process personal information from you where, 

1) we have your consent to do so, 
2) where processing is necessary for SUPERLEAF, INC. to perform services pursuant to an agreement, or 
3) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information or may otherwise need the personal information to protect your vital interests or those of another person. 

At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, SUPERLEAF, Inc. will not be able to perform services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement and other places we consider appropriate. We reserve the right to modify this privacy statement at any time. You may e-mail us at customerservice@detoxwater.com to ask our customer service department about changes and updates.

Last Update

The latest Privacy Policy contained herein became officially effective May 24, 2018.