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Shipping and Returns.

Due to the impact of COVID-19, orders may experiencing shipping delays. Thank you for your patience and continued support!

Return Policy

Our aloe waters are dated food items, so all sales are final and we are unable to accept returns. Products are guaranteed to have a 3-month shelf life. In the unlikely event that our aloe waters arrive damaged please contact us within 7 days of delivery for a partial refund. We will process a partial refund based upon the number of damaged bottles. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. 

Orders REFUSED by you upon delivery will not be refunded. Detoxwater is not responsible for damage or loss as a result of shipments being returned to our warehouse location or being undeliverable as a result of incorrect address information provided, a package refused by the recipient or for inability of a recipient to receive the package on the day it is scheduled to be delivered. If your order is returned to us because of an incorrect address provided by you or if the delivery is refused by you, because of its perishability, we must dispose of the contents and you will not be refunded.   

Shipping Policy

Most orders received before 9:00 AM EST will ship not later than the next business day.
Orders are not processed or dispatched on Saturday or Sunday. Historically,
25% of orders are shipped the same day (excl. Saturday or Sunday)
65% of orders are shipped the next day (excl. Saturday or Sunday)
5% of orders are shipped two days after an order is placed (excl. Saturday or Sunday)
40% of orders are delivered within 2-4 business days after the order date
80% of orders are delivered within 5-6 business days after the order date

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Detoxwater only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping.